Privacy Policy

Look, we get it - nobody really loves reading these things. But we're gonna be straight with you about how we handle your info. We've built our practice on trust and transparency, and that extends to how we deal with your personal data. This isn't some cookie-cutter legal document; it's our actual commitment to you.

What We Collect

When you reach out to us or work with us, we might collect a few things:

• Contact Details: Your name, email, phone number - the basics so we can actually get back to you
• Project Info: Site addresses, property details, design preferences - whatever you share with us about your vision
• Communication Records: Emails, meeting notes, sketches you've sent us - we keep these to track project progress
• Technical Data: IP addresses, browser types when you visit our site - standard stuff that helps us keep things running smoothly
• Financial Information: Billing details for contracts and invoicing purposes

How We Use Your Information

We're not in the business of selling your data or sending spam. Here's what we actually do with it:

• Project Delivery: To design, plan, and execute your architectural projects - that's why you hired us, right?
• Communication: Keeping you in the loop about project updates, scheduling, and relevant info
• Legal Compliance: Meeting our professional obligations as licensed architects in Canada
• Service Improvement: Learning from past projects to get better at what we do
• Occasional Updates: Sending newsletters or project showcases - but only if you've said it's cool

Who We Share With

We're pretty protective of your info, but sometimes we gotta share it to get the job done:

• Project Partners: Engineers, contractors, consultants who are working on your project with us
• Regulatory Bodies: Municipal planning departments, heritage commissions - whoever needs to approve the work
• Legal Requirements: If we're legally obligated to disclose something, we will
• Service Providers: Cloud storage, email services, accounting software - but only reputable ones with solid security

We'll never sell your personal information to third parties. That's not how we operate.

Cookies & Tracking

Our website uses cookies - not the chocolate chip kind, unfortunately. These are small files that help us:

• Remember your preferences when you visit
• Understand how people use our site so we can make it better
• Keep things secure and prevent fraud

You can disable cookies in your browser settings, but some parts of the site might not work as smoothly.

How We Protect Your Data

Security's a big deal for us. We use:

• Encrypted connections for data transmission
• Secure servers with regular backups
• Access controls - not everyone on our team can see everything
• Regular security audits and updates

That said, no system's 100% bulletproof. We do our best, but can't guarantee absolute security. If there's ever a breach, we'll let you know right away.

Your Rights

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got rights:

• Access: Ask us what info we have about you
• Correction: Tell us if something's wrong and we'll fix it
• Deletion: Request we delete your data (with some legal exceptions)
• Objection: Say no to certain uses of your information
• Portability: Get a copy of your data in a usable format
• Withdrawal: Change your mind about consent you've given us

Just shoot us an email at studio@arcavexlegends.info and we'll handle it.

How Long We Keep Your Data

We don't hoard information forever. Here's our approach:

• Active Projects: Throughout the project and for 7 years after completion (professional liability requirements)
• Inquiries: If you reach out but don't hire us, we'll keep your info for about 2 years then delete it
• Marketing Contacts: Until you unsubscribe or ask us to remove you
• Legal Records: As long as required by law or professional regulations

Third-Party Links

Our site might link to other websites - suppliers, partner firms, social media. We're not responsible for their privacy practices, so check their policies if you're clicking through.

Children's Privacy

Our services aren't directed at kids under 16, and we don't knowingly collect their information. If you're a parent and think we've somehow got your kid's data, let us know immediately and we'll delete it.

Changes to This Policy

Things change - laws evolve, our practices improve. We might update this policy from time to time. If there's something major, we'll give you a heads up via email or a notice on our site. The date at the top tells you when we last updated it.

International Data Transfers

We're based in Canada, but sometimes we use cloud services that might store data outside the country. When that happens, we make sure there are proper safeguards in place to protect your information according to Canadian privacy standards.

Questions or Concerns?

If something here doesn't make sense, or you've got concerns about how we're handling your information, don't hesitate to reach out. We'd rather talk it through than have you worry.